Ahmad Ibrahim Amer

Junior Front-End Developer

Alexandria, EG.

About

Highly motivated Junior Front-End Developer with a strong foundation in modern web technologies including React.js, Next.js, and Astro. Proven ability to build accessible, user-friendly, and high-performance web applications, demonstrated through impactful projects involving real-time communication, dynamic content management, and advanced UI/UX techniques. Eager to leverage strong problem-solving and technical communication skills to contribute to innovative development teams.

Work

Sutherland Egypt

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Account Management Specialist

Alexandria, Alexandria, Egypt

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Summary

Managed client relationships and resolved complex issues by leveraging strong communication and product expertise to ensure customer satisfaction and drive sales.

Highlights

Resolved over 50+ complex customer inquiries weekly, utilizing strong problem-solving skills to maintain high satisfaction rates.

Successfully identified and implemented upsell opportunities, contributing to a 10% increase in product adoption among managed accounts.

Enhanced customer loyalty by providing tailored product solutions and proactive support, resulting in improved retention.

Collaborated cross-functionally to address customer feedback, contributing to product improvements and service delivery optimization.

Intelcia Egypt

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Technical Support Advisor

Alexandria, Alexandria, Egypt

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Summary

Provided expert technical support for internet technologies and modem configurations, optimizing customer performance and reliability.

Highlights

Provided expert guidance to over 100 customers on internet technologies and modem configurations, resolving complex technical issues efficiently.

Optimized customer internet performance and reliability by troubleshooting provisioning issues and advanced modem settings.

Improved customer satisfaction by clearly explaining technical concepts and solutions, reducing follow-up calls by 15%.

Documented common technical problems and solutions, enhancing knowledge base resources for team members and improving overall support efficiency.

Education

Alexandria University

Alexandria, Alexandria, Egypt
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B.S Electrical Engineering Grade:

Skills

Markup & Styling

HTML5, CSS3, Markdown, TailwindCSS, Bootstrap, RadixUI, ShadenUI.

Programming Languages

JavaScript, TypeScript, PHP, C.

Front-End Frameworks & Libraries

Next.js, React.js, Astro, Zustand, Redux, Redux Toolkit, React Router 6.

Testing

Vitest, Jest.

UI/UX & Accessibility

Responsive Design, Dark Theme, User-Friendly Interfaces, Accessibility Standards, View Transitions API, Custom Hooks.

Problem Solving

Technical Troubleshooting, Analytical Thinking, Root Cause Analysis.

Communication & Collaboration

Customer Service, Stakeholder Management, Cross-functional Collaboration, Technical Communication.

Backend & APIs

Node.js, WebSocket API, RESTful APIs, Sanity.io (Headless CMS), Supabase.

Development Tools

Git, SSG (Static Site Generation), SPA (Single Page Application), MPA (Multi-Page Application), CI/CD, Cursor, Antigravity.

Chrome Extension Development

Manifest V3, Content Scripts, Background Service Worker, Chrome Storage API, Real-time Data Extraction.

Projects

0xCounter

Summary

Developed a Full-Stack dApp using React 19, Viem/Wagmi, and Hardhat to bridge Ethereum smart contracts with a real-time UI, featuring a Supabase dual-indexing strategy for 100% data consistency and seamless ENS identity resolution.

Rewynd

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Summary

Rewynd is a Chrome extension built with React that converts FxReplay sessions into realistic prop-firm challenges, with live performance metrics, drawdown monitoring, and rule-based objectives for effective practice.

Digiabdelart Studio

Freelance

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Summary

A multi-page application built with Astro, focusing on superior page load performance, dynamic content management, and enhanced user experience through modern web techniques.

Serial Blocks

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Summary

A full-stack application featuring a real-time WebSocket API for seamless communication, designed for versatile connectivity and an accessible user interface.